Return/Refund Policy

Cancellation Policy
Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.

Returns and Refund Policy
At Vana Brew Coffee, we strive to provide our customers with the best possible experience. However, due to the nature of our products, we do not accept returns or offer refunds. Here is our return and refund policy:
No Returns: All sales are final. We do not accept returns or exchanges.
No Refunds: We do not offer refunds for any reason.

Delayed Delivery Cancellation & Refund Policy
We use third-party courier partners and most orders across India are delivered within 4-7 working days, provided there are no unexpected delays. If the order does not reach you within 10 days (post-dispatch), we will send you a replacement or issue a full refund for the same. Please understand that as we have limited control over the package once it is shipped, we’re unable to cancel or refund the order before the mentioned timeline.

Note: This does not apply to failed / delayed deliveries with exceptions raised due to issues at the receiver’s end (for example: incorrect address, no response on the contact number, etc.).

Thank you for choosing Vana Brew Coffee! If you have any further questions about our return and refund policy, please contact us at vanabrewcoffee@gmail.com.